Shop Policies

Please have a good read through the policies before making a purchase to avoid any confusion later on. If you have any further questions please don't hesitate to contact me here. I am currently not accepting any custom orders.

Payment

Prices are either listed in your home currency (for certain countries) or Canadian dollars (where my shop is located). Prices are listed at the current exchange rate but please note that if you process payment via Paypal they will add an extra conversion fee which may make the final price slightly higher than the listing states. The price should remain the same if you pay via debit or credit.
I accept payment plans for items that have been in the shop for over a week. These are arranged on a case-by-case basis and are non-refundable. 

New Collections

The shop is usually updated either monthly or bi-monthly with new collections - the date and time of release is always announced beforehand both on the homepage and on social media. I do not take reserves or pre-orders for these releases to keep it fair to everyone. Some pieces go very quickly on release day so I recommend you have and account set up with your payment details saved for a faster checkout.

Shipping Info:

I currently can't ship to the UK due to recent changes to VAT laws.

If an item is unfinished or made-to-order, they have to either be made from scratch or finished in the buyers size so please allow up to four weeks production time and your item will ship once finished (accurate production times will always be on the listing).

All purchases arrive gift wrapped with personalized thank you notes. If you'd like a gift message included please contact me after purchase.

Buyers are responsible for any customs and import taxes that may apply. It is a legal requirement for me to state the correct item value on international packages. 

The below estimates are the expected times AFTER I have packaged and sent your order. I am a one-woman business so packages are usually sent within 5 business days after purchase if they are ready-to-ship.


Shipping Estimates - Canada & US
 

Standard shipping - Expedited Parcel (free) - usually takes 4-7 business days.

Xpresspost (extra charge) - takes 2-3 business days. Please email me if you'd like to upgrade to this option.

Both options include tracking and are fully insured.

 

Shipping Estimates - International Orders

Expedited Parcel (free) - takes 6-10 business days.

Xpresspost (extra charge) - takes 4-7 business days. Please email me if you'd like to upgrade to this option.

Both options include tracking HOWEVER they are only insured up to a value of $100. Insured shipping for anything higher than $100 costs considerably more - around an extra $30-$40. I will not refund the difference if you haven't upgraded the insurance amount and your package is lost in the mail. If you would like your item to be fully insured please contact me immediately after checkout and I will send an invoice via Paypal for the difference. 

Please expect long delays if your package is held at customs. The tracking number may also fail to update. Packages may take over a month to arrive but please be patient.

 

Lost/Stolen/Damaged Package

I cannot be held responsible for any items that are lost, stolen, or damaged in transit as once I drop them at the Post Office they are out of my hands. If enough time has passed and you haven't received your item please contact me and we can file a report.

If your package arrives damaged please take photographs of the damage and contact me immediately to begin the claim process. Most shipping services will not provide compensation for claims that are filed too late.

 

Returns/Refunds

All sales are final. I accurately photograph and provide as much information as possible on every item, therefore I do not accept returns in the event something is the incorrect size or is no longer wanted. Please ensure you know your ring size before purchasing - most jewelers will provide this service free of charge. 

 

Incorrect Addresses

In the event the address provided on checkout is incorrect, I will not refund or replace the item. If the item is returned to me, it is the buyers responsibility to pay for new shipping costs.

 

Resizing/Repairs

Please contact me in the event you need an item resized or repaired. Some rings can only be sized up around half a size, and can almost never be sized down without potentially damaging the stone and setting. Shipping costs both ways are the buyers responsibility. Proper jewellery care instructions can be found here. I will not replace or refund an item that has been damaged beyond repair. I only offer repairs or resizing for items of Kura Kura Jewellery.