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Shop Policies

Please have a good read through the policies before making a purchase. If you have any further questions please don't hesitate to contact me here. I am currently not accepting any custom orders.


Payment

Prices are either listed in your home currency (for certain countries) or Canadian dollars (where my shop is located). Prices displayed in your local currency are at the current exchange rate. Your payment provider may charge additional conversion fees for orders outside of Canada.
I accept payment plans via PayPal invoice for items that have been in the shop for over a week. Please send me a message for more details.


New Collections

The shop is usually updated either monthly or bi-monthly with new collections - the date and time of release is always announced beforehand both on the homepage and on social media. I do not take reserves or pre-orders for these releases to keep it fair to everyone. Some pieces go very quickly on release day so I recommend you have an account set up with Shop Pay for a faster checkout.


Shipping Info

Please note, due to new import/packaging laws, I have decided to suspend shipping to Europe. I currently only ship within Canada and the US, and to Australia and NZ.

If an item is unfinished or made-to-order, they have to either be made from scratch or finished in the buyers size so please allow up to four weeks production time and your item will ship once finished (accurate production times will always be on the listing).

Orders placed with both ready-to-ship and made-to-order pieces will ship together unless you email me asking them to be shipped separately.

Gift Wrapping

All purchases arrive gift wrapped with thank you notes. If you'd like a gift message included please contact me after purchase.

Customs & Import

Buyers are responsible for any customs and import taxes that may apply. It is a legal requirement for me to state the correct item value on international packages. 

 Shipping Estimates - Canada & USA

The below estimates are the expected times AFTER I have packaged and sent your order. I am a one-woman business so packages are usually sent within 5 business days after purchase if they are ready-to-ship.
 

Standard shipping - Expedited Parcel (free) - this is currently taking around 10 days.

Xpresspost (extra charge) - currently taking around 7 days.

Both options include tracking and are fully insured.

 Shipping Estimates - Aus & NZ

Standard shipping - International Tracked ($30 CAD) - currently taking around 20 days but be prepared to wait longer as packages can get stuck in customs.

This option does not come insured. Insurance is available but costs considerably more. Please email me for a quote.


Lost/Stolen/Damaged Package


I cannot be held responsible for any items that are lost, stolen, or damaged in transit as once I drop them at the Post Office they are out of my hands. If enough time has passed and you haven't received your item please contact me and we can file a report.

If your package arrives damaged please take photographs of the damage and contact me immediately to begin the claim process. Most shipping services will not provide compensation for claims that are filed too late.

 

Returns/Refunds

All sales are final. I accurately photograph and provide as much information as possible on every item, therefore I do not accept returns in the event something is the incorrect size or is no longer wanted. I model each piece myself in photos but please note I have small hands so rings may appear bigger on me. Always check individual measurements on the listings. Please ensure you know your ring size before purchasing - most local jewelers will provide this service free of charge. 

Incorrect Addresses

In the event the address provided on checkout is incorrect, I will not refund or replace the item. If the item is returned to me, it is the buyers responsibility to pay for new shipping costs.

 

Resizing/Repairs

Please contact me in the event you need an item resized or repaired. Some rings can only be sized up around half a size, and can almost never be sized down without potentially damaging the stone and setting. Shipping costs both ways are the buyers responsibility. Proper jewellery care instructions can be found here. I will not replace or refund an item that has been damaged beyond repair. I only offer repairs or resizing for items of Kura Kura Jewellery.